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Refund and Return Policy

Refund and Return Policy

Last update: November 06, 2021

 

Every product we pick for you will be chosen with the best dates possible and will be provided to you well within the supplier’s recommended best before or expiry dates. If a product from a supplier does not comply with our quality standards, we may choose to substitute an item. Read more about the substitution in the FAQ - Substitution section

 We are as conscious about quality as you are and we will only pick items that we would choose for ourselves! Should there not be a suitable substitute available, we will refund your money in full for that item, but will not refund the delivery and service fees.

 

If for any reason you are not 100% satisfied with the quality of an item, please submit a refund request online or contact us within 14 days of receiving your order.

 You are to send all goods back for a full refund ( NOT including outward delivery costs and extra fees) if there's no-fault. Without returning the item(s) we do not refund the orders.

 

You can return any item from a grocery order to Century Mart within 14 days of the received date. A return shipping label will be sent to you via e-mail (to your e-mail address saved in your centurymart.ca account).

 

Please note that lost, or damaged while shipping or missing items cannot be refunded. 

 

You can request a refund online by following these simple steps below:

 Registered customers — If you have a centurymart.ca account and your delivery was within 3 days, there's an easy way to request a refund for an item. Please follow steps 1 to 5 below.

 

Guest customers — If you don't have a centurymart.ca account and checked out as a guest, please create an account. Once you've registered your account, you can easily submit a refund request using steps 1 to 5 below.

 

  1. Sign in to your centurymart.ca account.

  2.  Select "My Orders" in the menu bar on the left side.

  3.  Select "Request refund" at the bottom of the page.

  4.  Type the requested details in the form, highlight the item you'd like to request a refund, and select the reason for the return.

  5.  Once you have clicked on the "Submit," button your refund request has been submitted. 

 

You'll receive an email from us confirming your refund request has been received. Within 48 hours, our Customer Service team will review the request and, if approved, send a final refund confirmation, at which time credit can be issued to your original method of payment. Once the refund is applied, the funds will appear in your account between 3 to 5 business days, depending on your financial institution.

 

Please note, if purchases were made in part using a Gift Voucher, Gift Card, or promo (coupon) code, we are unable to refund or reapply the Gift Voucher, Gift Card, or promo (coupon) code.

 

We offer this process as a faster way for you to request a refund. However, in some instances, further validation may be required, and we will ask you to reach out to our Customer Service team for a refund.